Privacy Policy
Effective date: May 30, 2025
Last updated: September 22, 2026
SoRay Hyperbarics LLC (“SoRay,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and disclose personal information when you visit our website, contact us, book an appointment, complete intake forms, or receive our services.
This policy applies to SoRay Hyperbarics. Other independent businesses at our location have their own privacy practices.
Information We Collect
Depending on how you interact with us, we may collect:
Contact information: your name, email address, phone number, and mailing or billing address.
Appointment information: the services you book, appointment dates, attendance, and package purchases.
Intake information: health history, medications, relevant conditions, emergency contact details, and information you provide to help us assess whether a session is appropriate.
Forms and communications: consent forms, signed agreements, emails, text messages, and other information you choose to provide.
Payment information: transaction records and limited payment details, such as the card type and last four digits. Our payment providers process card payments; we do not store full card numbers.
Website information: our website providers may automatically collect your IP address, browser and device information, pages visited, and interactions with the website.
We receive information directly from you and through the providers we use for booking, forms, payments, and website hosting.
How We Use Your Information
We use personal information to:
Answer questions and communicate with you.
Schedule appointments and send confirmations, reminders, and service updates.
Review intake information and support safe participation in sessions.
Process payments and manage purchases, packages, and refunds.
Maintain client records and signed agreements.
Operate and protect our website and business.
Meet applicable legal obligations and address disputes.
If you receive promotional emails from us, you may unsubscribe using the instructions in the message or contact us to request removal from our marketing list.
Please avoid sending detailed health information or payment card numbers through ordinary email, text messages, or social media. Contact us for the appropriate way to provide sensitive information.
When Information Is Disclosed
We use outside providers to help operate our business. Relevant information may be processed through:
Squarespace for website hosting and related website functions.
Vagaro for online booking and related client and transaction services.
PandaDoc for intake documents, agreements, and electronic signatures.
Payment processors and communication providers used to complete transactions and communicate with you.
These providers may also collect information for their own purposes under their respective privacy policies. You can review the policies for Squarespace, Vagaro, and PandaDoc.
We may also disclose information with your authorization, when required by law or valid legal process, or when permitted by law to respond to an emergency or protect someone’s safety.
Cookies and Online Tracking
Our website and linked services may use cookies or similar technologies to support website functions and remember preferences. You can manage cookies through your browser settings. Blocking cookies may affect certain features.
When you follow a link to an external service, such as Vagaro or Instagram, that service’s privacy and tracking practices apply.
How Long We Keep Information
As stated in our Client Service Agreement, we retain client records for seven years. Records may be kept longer when required by law or necessary for safety or legal claims.
We retain other information for as long as reasonably necessary for the purposes described in this policy, including managing transactions and meeting applicable recordkeeping obligations.
Your Privacy Choices
You may contact us to request access to your personal information, correct inaccurate information, or request deletion where permitted by law.
We may need to verify your identity before acting on a request. Some records cannot be deleted immediately because of legal obligations, safety considerations, or legal claims. We will explain any limitations that apply to your request.
Requests concerning information held independently by a booking, payment, or other platform may also need to be submitted directly to that provider.
Information Security
We use reasonable safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. No online service or method of electronic storage can guarantee complete security.
Information About Minors
A parent or legal guardian should contact us to arrange services for a minor and complete the required intake and consent process. Information provided for a minor is handled for the purposes described in this policy.
Changes to This Policy
We may update this policy as our services, practices, or legal obligations change. Updates will be posted on this page with a revised effective date. We will provide additional notice when required by law.
Contact Us
For privacy questions or requests, please contact:
SoRay Hyperbarics LLC
1101 S. Winchester Blvd., Suite L-239
San Jose, CA 95128
Email: sorayhyperbarics@gmail.com
Phone: (408) 819-6839